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Ben Malone's avatar
Ben Malone
New member | Level 2
2 years ago
Solved

I've cleared a lot of space in my dropbox but its still saying its full

I've deleted Gigabytes of space on my dropbox, but still it says its full and won't let me use it anymore. 
Please can someone help, thank you! 

Quota
Storage space
  • marina dragonetti's avatar
    marina dragonetti
    2 years ago
    Hi Nancy, it was in the app on the pc. Finally I understood that the problem was the backup, I disconnected the pc, delete the backup, disinstalled and installed the app, and now it's ok. thanks for the answer!

4 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Ben Malone, thanks for bringing this to our attention.

     

    Could you check the quota page to see where the breakdown of quota is?

     

    Are you part of a Dropbox Business team?

     

    This will help me to assist further!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi marina dragonetti! 

     

    Just to clarify, where are you seeing that your Dropbox account is still over-quota? Do you see this here or on your desktop app instead?

     

    You can also send me a screenshot, if you prefer.

  • marina dragonetti's avatar
    marina dragonetti
    Helpful | Level 5
    2 years ago
    Hi Nancy, it was in the app on the pc. Finally I understood that the problem was the backup, I disconnected the pc, delete the backup, disinstalled and installed the app, and now it's ok. thanks for the answer!

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