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Huggybear0's avatar
Huggybear0
Explorer | Level 3
2 years ago

Lost additional storage space when I downgraded back to the Basic plan

Hi. I had accumulated 30GB then I subscribed for a couple of years. Now I have decided to go back to the free version and only have 20GB although before my contract ended I checked with Dropbox and they said I would be given 30GB. Now I cannot get in touch with them to discuss this. Does anyone know how I can contact Dropbox to discuss this matter.

Thanks

Storage space

16 Replies

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  • Huggybear0's avatar
    Huggybear0
    Explorer | Level 3
    2 years ago
    Hi thanks will do. I am out at the moment but will do so when I get home on my laptop if that’s ok.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sure thing, Huggybear0, take your time, the thread will remain open!

  • Huggybear0's avatar
    Huggybear0
    Explorer | Level 3
    2 years ago
    Found it

    Total bonus space earned
    18.25 GB
    From referrals
    16 GB of 16 GB
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Perfect, I think that clarifies things, Huggybear0.

     

    16 GB of referral space is the max space a Dropbox Basic account can earn, that's why you're seeing what you're seeing.

     

    Let us know if you have any other questions!

  • Huggybear0's avatar
    Huggybear0
    Explorer | Level 3
    2 years ago
    Ah ok. Makes everything clear. Thanks for helping me out. Really appreciate it.

    Have a nice day.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Not a problem!

     

    If you need anything else, don't hesitate to let us know.

     

    Have a great weekend!

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