Missing space from a referral

What does http://www.dropbox.com/referral_status show?

Note that they need to have download and installed it to a desktop device. Mobiles do not count. 

Mark:

Yes, it has been downloaded and installed on a desktop device.

The status says ineligible

FYI

Hey ericdou, thanks for the update here.

I'd suggest taking a look at this FAQs page, with some info about referrals, common causes of the issue you're facing and possible fixes.

Let me know if it helps.

Thanks, Hannah. It didn't help much, as we have not found a good fix. Could you plz help?

Hi ericdou, did the other user activate the referral while connected to the same network are your current desktop machine?

Yes, it was in the same household - in the same network I believe

Jay, do you have any good solution on this? Thanks a lot!

Hey ericdou, I just sent you an email, so we can investigate this further.

See you there!