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frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Storage space
Solenoide477's avatar
Solenoide477
New member | Level 2
3 years ago

Hi All,

 

My Dropbox account was low on free space (1.83GB used out of 2GB).

I deleted all files through dropbox.com 

The "All Files" menu is now not showing any file at all.

 

Still the used quota reported in the account section shows 1.83GB used and dropbox always proposes to do an upgrade to Pro.

Am I missing something ?

 

Thanks

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Solenoide477 wrote:

Still the used quota reported in the account section shows 1.83GB used and dropbox always proposes to do an upgrade to Pro.

Wait a few hours and check your usage again. Also check your Backups page.

  • Solenoide477's avatar
    Solenoide477
    New member | Level 2
    3 years ago

    Wow.

    The backup page was indeed holding 2 backup files totaling 1.8GB.

    A bit puzzling that no link to this backup page exists on the dropbox.com main screen.

     

    Thanks a lot!

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