Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
ngiglietto76's avatar
ngiglietto76
Explorer | Level 3
4 years ago

Hi, I deleted all the files, but the storage space is still full, I also deleted the files in the recycle bin, how can I free it up? Thanks

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

Hi ngiglietto76 

Just for info deleted files dont use quota, so, deleting the trash doesnt do anything. 

 

Have you looked at www.dropbox.com/backups to see if you have activated that and if its using file space?

  • ngiglietto76's avatar
    ngiglietto76
    Explorer | Level 3
    4 years ago

    Hi, I haven't activated any backups, I can't understand why 13.24 gb out of 16.75 gb are used, can you help me solve the problem? Thanks

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!