Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Foppkn's avatar
Foppkn
New member | Level 2
4 years ago
Hi DB users, I'm new here. I have an issue with the above message. As far as I am aware, my DB is empty and I keep getting that message. Is this a way of getting you to upgrade or is there some way I can resolve this issue without upgrading on a subscription.

Looking forward to some advice.
Cheers
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi there, Foppkn, happy Monday! 

 

Can you take a look at your account's plan page, and let me know what it reports? What about your Backup page?

 

Keep me posted! 

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