Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi there, ngiglietto76, how are you today? 

 

Can you try out what elsar suggested here, and let me know if this worked out for you?

 

Keep me posted!

ngiglietto76's avatar
ngiglietto76
Explorer | Level 3
4 years ago

Hi Megan, I give you my dropbox login: [removed per Community Guidelines] password: , try to log in and try to solve the problem?Thanks

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi ngiglietto76, and sorry for jumping in. 

     

    In the future, please avoid sharing your account credentials with anyone, especially on a public forum where everyone can see them. I’ve removed them from the thread, but just in case, I’d strongly recommend changing your password to make sure no one else can sign in to your Dropbox account.

     

    Since we also can’t sign in to your account due to security reasons, we’ll need to gather more info on this.

     

    Can you please take a screenshot of what you see here and here, so that I can have a look for you?

  • ngiglietto76's avatar
    ngiglietto76
    Explorer | Level 3
    4 years ago

    Hello, here are the photos you asked for, I await an answer? Thanks

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