Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
elsar's avatar
elsar
Explorer | Level 4
4 years ago

Hi,

So it appears that there can be backups that don't show up in your backups page, but are actually still there taking up room. Dropbox support was able to identify it for me and send me a link that would get me to it directly. If you've initiated a backup of your PC that never finished you might have the same issue i did. If you go to the link posted below, and find there are directories there with stuff in them that might be the source of your issues. Once i removed them from dropbox online, my dropbox storage started was I actually had backed up an everything sorted itself. Hope this helps, if not escalating it with dropbox after the contact you will likely have them see a folder that you can't, which they can link you to directly.

 

https://www.dropbox.com/backups/PC

dlsmith2827's avatar
dlsmith2827
Explorer | Level 3
4 years ago

I've browsed the Community and Reddit.. have tried several things to no avail. My dropbox is full and I have no files. Here is what I have done:

 

  • Removed all Shared Folders from the "shared" tab
  • Permanently deleted all items from the "deleted" tab
  • Unlinked all devices
  • Uninstalled and Reinstalled Dropbox App, newest update
  • Confirmed that I've never started a Backup (there was nothing to delete in Backup menu). 
  • Cleared my Cache.

What am I missing???

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi dlsmith2827, welcome to our Community! 

     

    Is it possible that you have taken a look at what elsar suggested here? If not, can you give it a go?

     

    I'll be waiting for updates!

    • dlsmith2827's avatar
      dlsmith2827
      Explorer | Level 3
      4 years ago

      I don't see any active backups on my end. Here are what those screens look like. I have about 22mb of files in my dropbox now. Nothing else. No backups no shared folders, no deleted files. I've gotten rid of everything. 

       

       

       

       

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Thanks for the screenshot, dlsmith2827.

         

        Can we reach out to you via email, so we can look into this internally?

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