Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
dlsmith2827's avatar
dlsmith2827
Explorer | Level 3
4 years ago

I've browsed the Community and Reddit.. have tried several things to no avail. My dropbox is full and I have no files. Here is what I have done:

 

  • Removed all Shared Folders from the "shared" tab
  • Permanently deleted all items from the "deleted" tab
  • Unlinked all devices
  • Uninstalled and Reinstalled Dropbox App, newest update
  • Confirmed that I've never started a Backup (there was nothing to delete in Backup menu). 
  • Cleared my Cache.

What am I missing???

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi dlsmith2827, welcome to our Community! 

 

Is it possible that you have taken a look at what elsar suggested here? If not, can you give it a go?

 

I'll be waiting for updates!

  • dlsmith2827's avatar
    dlsmith2827
    Explorer | Level 3
    4 years ago

    I don't see any active backups on my end. Here are what those screens look like. I have about 22mb of files in my dropbox now. Nothing else. No backups no shared folders, no deleted files. I've gotten rid of everything. 

     

     

     

     

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Thanks for the screenshot, dlsmith2827.

       

      Can we reach out to you via email, so we can look into this internally?

      • dlsmith2827's avatar
        dlsmith2827
        Explorer | Level 3
        4 years ago
        Please reach me via email, yes.

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