Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
dsellers's avatar
dsellers
New member | Level 2
3 years ago

Hi, I get the "dropbox is full" message on my computer and when logged in online to dropbox (free account). I guess I was near the full amount, but I've deleted files down to about 50 megabytes. I also cleared dropbox trash (online), I have no shared files. Any ideas on how I can use dropbox again, and have it sync files? This has happened before, and when I deleted files, everything was fine. Is this maybe a new policy now, when you reach near full, your account is locked until upgrade?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi dsellers & schroedernj, welcome to our Community! 

 

Since others have asked the same question, and faced what you're facing now; I have combined your post into this thread, in order to put everything in one place.

 

Please feel free to review the previous suggestions made by others, as well as all of the above-mentioned troubleshooting steps, and let me know if you have any questions. 

 

Thank you!

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