We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
frot
4 years agoNew member | Level 2
My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
jamesmorrow10
3 years agoNew member | Level 2
My Dropbox says I have 26.7 MB of shared files; 2 GB of normal files and 0 GB of unused files. I only have 3 files in my deleted folder, all of which are under a MB. I have Dropbox-Basic I have not been deleting large files previously. I have no idea what these normal files are. I go to all files and there is only one folder, my shared folder containing the 26.7 MB of shared files. I am puzzled as to how I seemingly have 2 GB of invisible "normal files." Thanks for your advice.
Rich
Super User II
3 years ago
jamesmorrow10 wrote:
I am puzzled as to how I seemingly have 2 GB of invisible "normal files."
Check your Backups page.
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!