Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
NeroFior's avatar
NeroFior
New member | Level 2
3 years ago

You were right, it worked, thank you so much!!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Jonny, sorry for jumping in. 

 

If other users have shared files/folders with you, they’ll also take up space from your Dropbox account, like any other personal file would. 

 

If you go to your All files page, do you see any shared folders there perhaps? They should have two people showing on the folder icon.

  • CoffeeAndTV's avatar
    CoffeeAndTV
    New member | Level 2
    3 years ago

    Eureka!  Thanks Nancy.  I just needed to remove myself from some old shares.

     

    It would have helped if the marketing message about needing to upgrade my account had given me a link to dropbox.com/home and suggested I review shared storage.

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