Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
elsar's avatar
elsar
Explorer | Level 4
4 years ago

Hi,

So it appears that there can be backups that don't show up in your backups page, but are actually still there taking up room. Dropbox support was able to identify it for me and send me a link that would get me to it directly. If you've initiated a backup of your PC that never finished you might have the same issue i did. If you go to the link posted below, and find there are directories there with stuff in them that might be the source of your issues. Once i removed them from dropbox online, my dropbox storage started was I actually had backed up an everything sorted itself. Hope this helps, if not escalating it with dropbox after the contact you will likely have them see a folder that you can't, which they can link you to directly.

 

https://www.dropbox.com/backups/PC

dropdiet's avatar
dropdiet
New member | Level 2
3 years ago

I use dropbox basic with actually 450 megabytes from 2 gygabytes ,but no upload is more possible -red coloursign - with the informion ,that

I have to upgrade as 2 gygabytes are used

In which way are measured these   2 gygabytes  

    • amberdeann's avatar
      amberdeann
      Explorer | Level 3
      3 years ago

      reply to Mark super user 111, 

      Yes, I did activate backup for only for 2 small items. 

      Yes I did go into my dropbox account & deleted the unnecessary items. I should have lots of storage left. 

      I use very little. 

      So now will the auto billing kick in and stop the emails about upgrading. I don't need upgrading 

      amber

    • amberdeann's avatar
      amberdeann
      Explorer | Level 3
      3 years ago

      Hi Mark, 

      I am unable to send you the latest error messages I am getting on the system since it will not accept word, or pages, or pdf. So I have to write out the error messages. this is so frustrating. 

      After deleting 4 major files, the system still says "Review Asap: Your dropbox has stopped syncing. You've reached the limits on your current plan. Resubscribe for up to 3 TB of space. 

      I have reduced my stored capacity on Dropbox and want to be returned to my free account. 

      Please take care of this. 

      I have wasted enough time trying to deal with this. 

      amber 

       

About Storage Space

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