Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
amberdeann's avatar
amberdeann
Explorer | Level 3
3 years ago

HI dropbox team, 

I was notified that I could not sync my computer data to dropbox. My storage capacity was filled. 

I just bought a new iphone and did not take the time to decide which files and folders to save to my dropbox account. 

I have now deselected the unnecessary ones to be auto saved by my iphone and deleted the unnecessary data currently stored in my dropbox account. 

I am NOT interested in buying more storage space. 

Please reset my account so i can stay on the free account. 

I will NOT be buying more storage space. 

Please take care of this asap as I am still bombarded by emails insisting I buy more storage space. 

My account is under birth name [personal information removed per the Community's Guidelines]

thanks

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Hi amberdeann 

This is something you do yourself - just delete the files you do not want on Dropbox off the Dropbox website at www.dropbox.com/home 

 

You have to do it yourself, nobody else can. 

 

Note that if you are even 1kb over quota syncing will stop. So deleting 100,000 files wont matter if you are still over quota. Its all to do with size not quantity. 

    • amberdeann's avatar
      amberdeann
      Explorer | Level 3
      3 years ago

      Hi Mark,

      I did enable dropbox backup a few days ago. I don't know how to de activate backup. 

      I keep ending up on the dropbox backup screen which says it last backed up today at 11:14  1-31-23. 

      How do I de activate backup? 

      amber 

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey amberdeann, if you want to disable the backup feature, you can follow the steps here.

         

        If you have any backups taking up your Dropbox space, you should be able to find and delete them from this page.

         

        But keep in mind, shared folders also take up space in your account, so if you have any, they might be what's taking you over your limit too.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!