My account keeps saying it's full - but it isn't

Hey amberdeann, if you want to disable the backup feature, you can follow the steps here.

If you have any backups taking up your Dropbox space, you should be able to find and delete them from this page.

But keep in mind, shared folders also take up space in your account, so if you have any, they might be what's taking you over your limit too.

Hi Hannah, 

I've read the instructions you sent in the last email. I have uploaded a DROPBOX file storage app to my phone and my computer. I can't log in because the system will not accept my password - which I changed a day ago. 

It is a laborious process to keep changing passwords to please the system and go thru all the security code stuff. 

There are new items on my dropbox account that were auto saved there. I can't delete them. This is so frustrating. 

amber 

Hi amberdeann, if you have access to the email address linked to your Dropbox account, you should be able to reset your password.

Did you manage to access the account? Also, could you send me a screenshot of your plan page, and what it reports?

Can you try to delete any folders within the following link: https://www.dropbox.com/backups/PC?

Hi JavierAutos, thanks for sending us these screenshots! 

Could you try what I suggested above, and access this link: https://www.dropbox.com/backups/PC ?

Do you see any content there? If so, feel free to delete them. 

Keep me posted!

Hi @Megan!

In this link folders appear, but they do not allow me to delete them, I do not see buttons or display options.(See the picture)
How could I do it?

Thank you

Hi Mark, Hannah, whoever reads this message. 

My patience in dealing with the backup issue in my dropbox is TOOOO much. I can't stand everyone throwing ideas at me and telling me I SHOULD be able to log in to my account & I SHOULD be able to delete folders and files. yet I can't and no one is taking the time to LOOK at my account and get the raw truth. 

I'm TERMINATING  my account. I have downloaded the data I want to keep, the rest can be deleted. 

I want to talk to SOMEONE who can LOOK at my ACCOUNT and see if it will work. 

Then in the future when I need  storage I will set up something else. 

DO I NEED AN APPOINTMENT TO TALK TO SOMEONE THROUGH FACETIME? amber 

Hey amberdeann, sorry to jump in, but if you're still having issues with this, may we reach out via email to investigate a bit further?

Also, thanks for sharing what worked for you here harvester11 - hopefully it'll prove to be helpful for other users that were affected by this.  

hI Walter and Harvester11, 

In case you have not heard, I have closed my account and it feels SOOOO good. No more spending hours with a nonresponsive system and inappropriate customer service.  NOT having a real person to talk to who can screen share and see your account & work our problems and answer direct questions is quite a problem. I've wasted too much time trying to fix the impossible. 

My account is closed, I will not be following any more procedures from the experts in community. 

Bye, 

[personal information removed per the Community's Guidelines]

Hi JavierAutos, thank you for your patience! 

It'll be of great help if you let us send you an email, in order for us to have a closer look into this? 

Do I have your okay, in order for me to reach out? 

Let me know!