We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Hi Hannah,
I've read the instructions you sent in the last email. I have uploaded a DROPBOX file storage app to my phone and my computer. I can't log in because the system will not accept my password - which I changed a day ago.
It is a laborious process to keep changing passwords to please the system and go thru all the security code stuff.
There are new items on my dropbox account that were auto saved there. I can't delete them. This is so frustrating.
amber
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi amberdeann, if you have access to the email address linked to your Dropbox account, you should be able to reset your password.
Did you manage to access the account? Also, could you send me a screenshot of your plan page, and what it reports?
Can you try to delete any folders within the following link: https://www.dropbox.com/backups/PC?
- Megan
Hi JavierAutos, thanks for sending us these screenshots!
Could you try what I suggested above, and access this link: https://www.dropbox.com/backups/PC ?
Do you see any content there? If so, feel free to delete them.
Keep me posted!
Hi @Megan!
In this link folders appear, but they do not allow me to delete them, I do not see buttons or display options.(See the picture)
How could I do it?Thank you
- Megan
Hi JavierAutos, thank you for your patience!
It'll be of great help if you let us send you an email, in order for us to have a closer look into this?
Do I have your okay, in order for me to reach out?
Let me know!
