Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
harvester11's avatar
harvester11
New member | Level 2
3 years ago
Solution.

1. Go to your account, look for the “Dropbox Backup”
2. Select the backup that is taking up all the space and “Delete” it
3. After deleting, uncheck for the “hide deleted backups”, look for the file that you have just deleted and “permanently delete” the backup.

This solution solved my issue. Hope it works!

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