Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
amberdeann's avatar
amberdeann
Explorer | Level 3
3 years ago

Hi Mark, Hannah, whoever reads this message. 

My patience in dealing with the backup issue in my dropbox is TOOOO much. I can't stand everyone throwing ideas at me and telling me I SHOULD be able to log in to my account & I SHOULD be able to delete folders and files. yet I can't and no one is taking the time to LOOK at my account and get the raw truth. 

 

I'm TERMINATING  my account. I have downloaded the data I want to keep, the rest can be deleted. 

I want to talk to SOMEONE who can LOOK at my ACCOUNT and see if it will work. 

Then in the future when I need  storage I will set up something else. 

DO I NEED AN APPOINTMENT TO TALK TO SOMEONE THROUGH FACETIME? amber 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey amberdeann, sorry to jump in, but if you're still having issues with this, may we reach out via email to investigate a bit further?

 

Also, thanks for sharing what worked for you here harvester11 - hopefully it'll prove to be helpful for other users that were affected by this.  

  • amberdeann's avatar
    amberdeann
    Explorer | Level 3
    3 years ago

    hI Walter and Harvester11, 

    In case you have not heard, I have closed my account and it feels SOOOO good. No more spending hours with a nonresponsive system and inappropriate customer service.  NOT having a real person to talk to who can screen share and see your account & work our problems and answer direct questions is quite a problem. I've wasted too much time trying to fix the impossible. 

    My account is closed, I will not be following any more procedures from the experts in community. 

    Bye, 

    [personal information removed per the Community's Guidelines]

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