Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
EmanueleSAMI's avatar
EmanueleSAMI
New member | Level 2
3 years ago

hello, since friday my DB is full (2.7 GB) even if the file size is 1.6 GB. Why? I have no folder shares. Can you help me as I can't update the files. Thank you.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi EmanueleSAMI, how are you today?

 

Could you let me know what your Backup page reports? Do you have any active backups there? 

 

Also, what about your plan page? 

 

Keep me posted, and we'll take it from there!

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