Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Lindsay Mollenhauer's avatar
Lindsay Mollenhauer
New member | Level 2
3 years ago

I can't find a place to contact Dropbox with a problem.
My subscription is the Dropbox Plus,  I pay $18.49  Australian per month.
Current Storage Space is 2.5 GB
I get reminders that my Storage Limit has Exceeded Limit and to upgrade to the 3TB (2000 GB) space
Yes it has exceeded the 2GB Free Limit
I already PAY for the next Level of Storage.
I can't contact Dropbox to sort this problem out

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there Lindsay Mollenhauer, thanks for using Dropbox and welcome to our Community!

 

Could you please let me know what is your account's plan tab reporting regarding your quota?

 

Thanks! 

About Storage Space

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