Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
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elsar's avatar
elsar
Explorer | Level 4
4 years ago

Hi,

So it appears that there can be backups that don't show up in your backups page, but are actually still there taking up room. Dropbox support was able to identify it for me and send me a link that would get me to it directly. If you've initiated a backup of your PC that never finished you might have the same issue i did. If you go to the link posted below, and find there are directories there with stuff in them that might be the source of your issues. Once i removed them from dropbox online, my dropbox storage started was I actually had backed up an everything sorted itself. Hope this helps, if not escalating it with dropbox after the contact you will likely have them see a folder that you can't, which they can link you to directly.

 

https://www.dropbox.com/backups/PC

Marc Willmott's avatar
Marc Willmott
New member | Level 2
3 years ago

Hi all

My dropbox is saying i am using 1.62 of 2 storage when i am not.

I know this because my 2 colleagues who use the same shared folder are only using a fraction of the 2gb, why is mine different?

 

I am struggling to find any help anywhere and i do not wish to upgrade when i do not feel i need to, i hope this makes some sense...?

    • Marc Willmott's avatar
      Marc Willmott
      New member | Level 2
      3 years ago

      Hi Mark

       

      Thank you for helping.

       

      It is showing 1.3gb as regular files, i am not sure what this is or how to access them?

       

      I do not think i have activated back ups no...

       

       

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Marc Willmott, how are you today?

     

    Is you account online empty, when you visit your home page? Also, is your Backup page (the one Mark provided above) empty too, when you visit the link?

     

    Let me know more, and we'll take it from there! 

    • Marc Willmott's avatar
      Marc Willmott
      New member | Level 2
      3 years ago

      The back up page is empty but the regular files are taking up 1.3 in the storage what is this?

       

      I should only have 389mb of shared files. 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Marc Willmott, if you used backup at some point, can you try to delete folders within the following link: https://www.dropbox.com/backups/PC ?

         

        If the issue remains, don't hesitate to let me know! 

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