Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Marc Willmott's avatar
Marc Willmott
New member | Level 2
3 years ago

Hi all

My dropbox is saying i am using 1.62 of 2 storage when i am not.

I know this because my 2 colleagues who use the same shared folder are only using a fraction of the 2gb, why is mine different?

 

I am struggling to find any help anywhere and i do not wish to upgrade when i do not feel i need to, i hope this makes some sense...?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Marc Willmott, how are you today?

 

Is you account online empty, when you visit your home page? Also, is your Backup page (the one Mark provided above) empty too, when you visit the link?

 

Let me know more, and we'll take it from there! 

  • Marc Willmott's avatar
    Marc Willmott
    New member | Level 2
    3 years ago

    The back up page is empty but the regular files are taking up 1.3 in the storage what is this?

     

    I should only have 389mb of shared files. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Marc Willmott, if you used backup at some point, can you try to delete folders within the following link: https://www.dropbox.com/backups/PC ?

       

      If the issue remains, don't hesitate to let me know! 

      • Marc Willmott's avatar
        Marc Willmott
        New member | Level 2
        3 years ago

        Thank you so much! This has worked! 

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