Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
EtiennevanDam's avatar
EtiennevanDam
Explorer | Level 4
3 years ago

So glad I find someone who knows. 

It says I am using 15.93 out of 16. However I have deleted files permanently and my own counter states:

i.e., 5.68 GB. No matter what I delete (have been doing that for the past 3 days) it keeps on telling me that I have no free space. If you know what I should do. Their bot simply doesn't work. Thanks a lot!!!!!!!!!!!!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi EtiennevanDam, are you able to locate any backups on your account?

 

Is the Dropbox desktop application running and syncing to your account online?

  • EtiennevanDam's avatar
    EtiennevanDam
    Explorer | Level 4
    3 years ago

    Solved!

    Dear Jay,

    The magical answer is that given by one of your colleagues (@Marc Willmott) to another user:
    Click on https://www.dropbox.com/backups/PC

    Although the communication offered by Dropbox is VERY poor and therefore it doesn't tell you that the backup file (over 14 Gb) is now empty and it is nowhere to be found, after a few minutes I got back and read:

    so everything is back to normal. If it serves any purpose for future users (because I have read many comments with strange answers such as emptying the caché, and nothing works) what you guys should tell them is that Dropbox backs up in the same space alloted a backup file that keeps on growing over time and that is NOT depleted when you delete files. As soon as you delete that backup file and you turn of the auto-backup feature, case closed!

    Thanks again, to all of you!!!!

    Etienne van Dam

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