Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Mike673260's avatar
Mike673260
Explorer | Level 3
3 years ago

My dropbox account is saying its full and yet its when i open dropbox its empty.

Have tried every way to contact Dropbox. What a waste of time they are.  

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Mike673260, welcome to our Community! 

 

I've merged your post under a similar thread, where others have expressed the same inquiry. 

 

Can you check some of the troubleshooting steps mentioned throughout this thread, and any causes that might be the root of the space issue you mentioned? 

 

Keep me posted, and let me know what you've tried! 

  • Mike673260's avatar
    Mike673260
    Explorer | Level 3
    3 years ago

    Thank you for reply to my message. I believe i have tried everything possible.   

    • Mike673260's avatar
      Mike673260
      Explorer | Level 3
      3 years ago

      I give up. I think Dropbox is NOT compatible with windows 11 or that is a total waste of time.

      One very p!!sed off customer   

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Mike673260, I’m sorry to hear you’re having this issue.

         

        If your Dropbox account gives you an error message saying it’s full, this shouldn’t be related to your device’s OS. 

         

        Did you have computer backup enabled on your Dropbox account at any given point perhaps?

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