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My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Thank you for reply to my message. I believe i have tried everything possible.
I give up. I think Dropbox is NOT compatible with windows 11 or that is a total waste of time.
One very p!!sed off customer
- Nancy
Dropbox Community Moderator
Hi Mike673260, I’m sorry to hear you’re having this issue.
If your Dropbox account gives you an error message saying it’s full, this shouldn’t be related to your device’s OS.
Did you have computer backup enabled on your Dropbox account at any given point perhaps?
- Emmet
Community Manager
We are actively investigating this issue with our engineering team at the moment, and are advising users to update their Dropbox to the latest version, if they have not already.
The majority of these issues appear to be cause by Dropbox Backup being active, or being a member of shared folders. You can find out how to disable your Dropbox Backup here, and you can remove shared folders using these instructions .
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you. - Megan
Hi Mike673260, thank you for your patience!
It'll be of great help if you let us send you an email, in order for us to have a closer look into this?
Do I have your okay, in order for me to reach out?
Let me know!
Dear Megan: thanks! I already solved the issue. What I may suggest is a step-by-step tutorial of what somebody must do to empty one's storage room and for that to be acknowledged by Dropbox and reflected on one's account. I don't know whether it's just an impression or a fact, but every single detail of the solution procedure seems to indicate that Dropbox does NOT want us to empty the box so that the only option remaining is for us to pay for additional space. In the era of transparency that's not good advertising for Dropbox. If they offer free space they should respect that decision, at least for those who registered ages ago. Of course they are free to do what they want but if it's not transparent... Thanks again!
