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frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
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Storage space
mariayasir's avatar
mariayasir
Explorer | Level 3
3 years ago

Hello

 

When i click on dropbox icon in my PC then it shows that total storage of files is 331MB. However, i am getting error that my dropbox storage is full. when i login to dropbox.com then there it shows 2.37GB out of 2.37GB space used. now i am unable to sync files. I checked everywhere and was not able to find any file that i can delete and make space. Please guide me where are the hidden files that are using the available space.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
mariayasir wrote:

I checked everywhere and was not able to find any file that i can delete and make space.

Have you checked your Backups page?

  • mariayasir's avatar
    mariayasir
    Explorer | Level 3
    3 years ago
    It says "empty". Nothing in the backup folder
    • EtiennevanDam's avatar
      EtiennevanDam
      Explorer | Level 4
      3 years ago

      Thanks!

    • Iliana-DBX's avatar
      Iliana-DBX
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted. 

      When you go to the Backups page and see no content, be sure to check the deleted section, too.

      You can download the files from this location if you need to store them locally on your device. 

      To clear out the data from the deleted backup, follow these steps:

      1. Navigate to dropbox.com/backup/all
      2. Click on Show deleted backups
      3. Select their backup and click on permanently delete



       

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