Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
muibmuel's avatar
muibmuel
Helpful | Level 5
3 years ago

 

Hi

 

I have deleted all files in my dropbox online, uninstalled it from PC but i still have 1.6gb in usage & there are no files in deleted files folder.

 

You help is appreciated

 

Thanks

 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi muibmuel, I hope you're doing well!

 

In regards to the space in your account, is it possible you have a backup enabled and visible on this page on your account? What about any shared folders? 

 

Keep me posted!

  • muibmuel's avatar
    muibmuel
    Helpful | Level 5
    3 years ago

    Hi Megan

    Thanks for replying.

     

    Yes i forgot to mention but i checked both folders backup and shared, both had files but i deleted. Every folder on the dashboard is empty & i double checked now to make sure there is absolutely nothing.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Could you check to see if there's a backup here, for PC devices, or here for Mac OS devices?

      • muibmuel's avatar
        muibmuel
        Helpful | Level 5
        3 years ago

         

        As you can see nothing in mac device or on dropbox website

         

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