Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Kenny C's avatar
Kenny C
Explorer | Level 3
3 years ago

 

My dropbox is out of space, I have deleted all the file, but it still show out of space.

so I found out that there are so many photos in my dropbox, all of them are not uploaded by me.

I even found that the picture is not taken from me. I have no idea where these photo came from. 

Moreover, i can't not either download it or delete it.  but all the picture can be open on the dropbox website.

can anyone tell me how to download it and delete it ?  Thanks.

 

  

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Kenny C, thanks for reaching out to us today.

 

Is it possible that you have any shared folders taking up your space, or you had previously enabled our backup feature?

 

If you check your backups page here, what do you see?

 

Can you take a look at Iliana's reply here, to see if the info there is helpful?

  • Kenny C's avatar
    Kenny C
    Explorer | Level 3
    3 years ago

    Hi @Hannah 

     

    after deleting the backup files, the space still show out of space, not sure where the data is.

     

     

  • pvlkohout's avatar
    pvlkohout
    Explorer | Level 4
    3 years ago

    Thank you very much. That link helped me. There was backup. It was not possible to see it desktop app.

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