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My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey Ekaterina Malakhova, welcome to our Community!
Just to clarify, do you use a Basic, free account or are you part of a team? You can check your plan page here.
Provided you're using a Basic account, then a 4GB shared folder, would clutter the account's storage space, therefore it would make sense that you're out of space. Essentially, since the folder exists in both accounts, it's not just your team that would need space.
You'd both need space to edit, and make changes.
Let me know if you have any questions!
Thank you for your soonest reply.
So I'd better to upgrade my plan for more space?
I tried, but somehow it says I am not allowed to.
- Megan
Hi Ekaterina Malakhova, you can always upgrade for more space.
Do you get any specific errors when trying to upgrade?
Yes, when I fill in the card info, I get a message I am not allowed to.
Maybe, there is another way to upgrade? An invoice?
- Jay
Hi Katya Malakhova, currently it's only possible to use an invoice for Dropbox Business teams.
Could you confirm what plan you're on according to this page?
