Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Kenny C, thanks for reaching out to us today.

 

Is it possible that you have any shared folders taking up your space, or you had previously enabled our backup feature?

 

If you check your backups page here, what do you see?

 

Can you take a look at Iliana's reply here, to see if the info there is helpful?

pvlkohout's avatar
pvlkohout
Explorer | Level 4
3 years ago

Thank you very much. That link helped me. There was backup. It was not possible to see it desktop app.

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