Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Ekaterina Malakhova's avatar
Ekaterina Malakhova
Explorer | Level 4
3 years ago

Hello everyone.

Could you help me. 

I am getting a notification "Your Dropbox is full and has stopped syncing" even though, I don't store ANY files or folders in my account.

Though I am in a team shared folder which is 4 Gb. Might it be an issue?

My team says that everything is ok with their access and I don't need to buy more space.

 

I can't upload files whereas I can see everything and download.

 

Ekaterina Malakhova's avatar
Ekaterina Malakhova
Explorer | Level 4
3 years ago

I have got an invitation to join the team folder.

But I can't do that because "I don't have enough space".

 

I have a basic plan. And team members with the same plan are ok.

 

Do I need some special 'team invitation'?

Do I have to change my settings?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    As it says you need more space - they may have more via referrals or have less in other folders. There isnt any settings to change. 

     

    Shared folders use up the quota of everybody in them. 

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