Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
vibrantbadger35's avatar
vibrantbadger35
New member | Level 2
3 years ago

i am deleting file after file but i am still out of storage it says.what am i not doing or doing wrong.i have the basic plan and do not want to buy more.i just want to be able to share esp.bigger files and share .then when i am done delete and keep the space that i have and do it again next time.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi vibrantbadger35, welcome to our Community! 

 

Can you check the plan tab in your account settings, and let me know what it reports there? If you were excessively over your allocated quota, you'd need to delete a lot of files, in order to free-up your space. 

 

Or perhaps you have any active Backups enabled.

 

Let me know what you find!

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