We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Hi,
So it appears that there can be backups that don't show up in your backups page, but are actually still there taking up room. Dropbox support was able to identify it for me and send me a link that would get me to it directly. If you've initiated a backup of your PC that never finished you might have the same issue i did. If you go to the link posted below, and find there are directories there with stuff in them that might be the source of your issues. Once i removed them from dropbox online, my dropbox storage started was I actually had backed up an everything sorted itself. Hope this helps, if not escalating it with dropbox after the contact you will likely have them see a folder that you can't, which they can link you to directly.
Why is it possible that my Dropbox account sends a notification that it's full, but it appears to have only around 30MB of storage occupied? There are no hidden files or any data among the deleted files, and no backup files, yet the account indicates that 4.5GB is in use.
I have the same problem. So help us please
- Megan
Dropbox Community Moderator
Hi instantws & Hung5 , let's jump right into this!
Can you check the plan tab in your account settings, and let me know what it reports there? If you were excessively over your allocated quota, you'd need to delete a lot of files, in order to free-up your space.
What about any shared content? I'd personally suggest that you follow the steps our Community Manager, Emmet posted here.
Let me know if you need anything else!
