Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
instantws's avatar
instantws
Explorer | Level 4
3 years ago

Why is it possible that my Dropbox account sends a notification that it's full, but it appears to have only around 30MB of storage occupied? There are no hidden files or any data among the deleted files, and no backup files, yet the account indicates that 4.5GB is in use.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi instantws & Hung5 , let's jump right into this!

 

Can you check the plan tab in your account settings, and let me know what it reports there? If you were excessively over your allocated quota, you'd need to delete a lot of files, in order to free-up your space. 

 

What about any shared content? I'd personally suggest that you follow the steps our Community Manager, Emmet posted here.

 

Let me know if you need anything else! 

About Storage Space

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