Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Anonymous's avatar
Anonymous
3 years ago

My Dropbox is showing full, altho i only use one folder which is empty.

Now i investigated this issue and found, that i accidently turned on Beta Backup for an external drive, so i deleted this. But nothing changes ? It still shows my 2.3GB Dropbox is full because of Backup but i have no chance to delete anymore than i already did ?

When choosing to "manage Backups" from the Desktop App, it shows me new options to start backup, but nothing more. So no option to get rid of this backup stuff...

please help me!

Anonymous's avatar
Anonymous
3 years ago

.. i found it - i had to click on the 9 dots on top-right on the website and then click on Backup to find the backup...

that was really confusing to not find another way to get there..

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