Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi helenpcherry, let's jump right into this! 

 

I assume when you mention that there's nothing in your Dropbox account, you've also checked your Backups to make sure the feature isn't enabled, right?

 

Let me know more! 

helenpcherry's avatar
helenpcherry
Explorer | Level 3
3 years ago

i could not find anything where a back up would be.  i looked up backup and it said back up on the Mac.  my desktop shows 272.61  GB available

 

there are no photos there and a few screen shots saves.  no camera uploads its almost empty!   i have looked on dropbox.com and there is nothing to delete.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey helenpcherry, if you checked the Backup page I provided above, and it said your Mac is backing up to Dropbox, then this might be it. 

     

    Can you try to disable it, using these steps? Also, what does your plan page online report? 

    • helenpcherry's avatar
      helenpcherry
      Explorer | Level 3
      3 years ago

      thank you!  i followed the a steps  and it worked.  i now have space back!  thanks again!!!

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