Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
luciferkhanh's avatar
luciferkhanh
New member | Level 2
3 years ago

Why do I get notificaion that I using 25.2 GB of 22.9 GB storage althought my entire Dropbox folder is only 18.2 GB?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi luciferkhanh, welcome to our Community! 

 

The best way for you to accurately check your storage is online, through your plan page. 

 

When checking your Dropbox folder locally, there might be some discrepancies due to syncing issues, or settings that you chose. 

 

For instance, if you chose to selectively sync a folder, that means you wouldn't see the folder locally inside your Dropbox folder, therefore it would appear smaller.

 

Do you use selective sync for any of your content?

 

I hope this helps!

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