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My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Hi,
So it appears that there can be backups that don't show up in your backups page, but are actually still there taking up room. Dropbox support was able to identify it for me and send me a link that would get me to it directly. If you've initiated a backup of your PC that never finished you might have the same issue i did. If you go to the link posted below, and find there are directories there with stuff in them that might be the source of your issues. Once i removed them from dropbox online, my dropbox storage started was I actually had backed up an everything sorted itself. Hope this helps, if not escalating it with dropbox after the contact you will likely have them see a folder that you can't, which they can link you to directly.
Mac v. 12.6.7. Dropbox says storage is full, but I removed all my files from DB, I deleted the app from my computer, waited a week, reloaded DB app. Still says storage full. How can I 'reset' DB or something, so it 'sees' my storage is not full?
- Rich
Super User II
Adnil wrote:
Dropbox says storage is full, but I removed all my files from DB ...
Checked your Backups page?
Dear Google, dear Dropbox-admins, dear Nancy.
I have the same problem. Since some time Dropbox stopped synchronisation, ande is telling me memory is full, need to upgrade for more than 2GB. But there is 1 file only, less than 1 MB. No other sharings/folders etc. It´s very strange. But I need dropbox for this one shared file that I use on many other devices. If dropbox cannot solve that I will go with anouther cloud. That´s horrible.Arne
- Mark
Hello and good day. Thank you for the link. I never found that myself. Yes, there was an anonymous external disc shown. What the hell, I never made a backup of such external disc, neither my external memories are at the computer. I deleted that entry - and yippie yeah - dropbox is running. strange...... but result postive. Thank you for this hint !
- Megan
Dropbox Community Moderator
Hi Adnil, thanks for the screenshots!
It seems your account is using way more space, past its allocated quota.
You'd essentially need to bring that 18.9GB below 6.24GB. You mentioned you already tried to free-up space using your app, but have you also tried erasing content online first?
Mac user. On desk top app. I paused sync to indefinite since I supposedly don't have storage room, which I do have. I moved all my files out of Dropbox. It is empty. I supposedly still don't have room - need to upgrade. not true. I deleted the app, waited a week, downloaded the app again - say problem. Restarted computer, same issue. Maybe the "waiting to sync" line up has something to do with that. I don't want to sync anything. How can I delete the queue of files waiting to sync? Please help.
