Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Adnil's avatar
Adnil
Explorer | Level 3
3 years ago

Mac user. On desk top app. I paused sync to indefinite since I supposedly don't have storage room, which I do have. I moved all my files out of Dropbox. It is empty. I supposedly still don't have room - need to upgrade. not true.  I deleted the app, waited a week, downloaded the app again - say problem. Restarted computer, same issue.  Maybe the "waiting to sync" line up has something to do with that.  I don't want to sync anything. How can I delete the queue of files waiting to sync? Please help.

 

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Adnil! Thanks for your screenshot. 

 

Can you also visit this page and this page, and send us a screenshot of what you see there, as well?

  • Adnil's avatar
    Adnil
    Explorer | Level 3
    3 years ago

    Thanks Nancy.  Here are the 2 screenshots you requested.

     

     

     

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