Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
ArneLaugwitz's avatar
ArneLaugwitz
Explorer | Level 3
3 years ago

Hello and good day. Thank you for the link. I never found that myself. Yes, there was an anonymous external disc shown. What the hell, I never made a backup of such external disc, neither my external memories are at the computer. I deleted that entry - and  yippie yeah - dropbox is running. strange...... but result postive. Thank you for this hint !

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Adnil, thanks for the screenshots! 

 

It seems your account is using way more space, past its allocated quota. 

 

You'd essentially need to bring that 18.9GB below 6.24GB. You mentioned you already tried to free-up space using your app, but have you also tried erasing content online first? 

  • Adnil's avatar
    Adnil
    Explorer | Level 3
    3 years ago

    Thank you Megan!  It seems we are making progress on this. I deleted all folders online dropbox.com, and now it shows no GB used.  But, I still have the desktop app that shows no storage available.  See screenshot.  And there is still a listing of waiting files to sync [which I set to not sync, indefinitely].  Also, I see the folders, etc. that I deleted from Dropbox are listed in 'deleted' and can be restored for 30 days.  Is there a way to totally delete these files/folders also? So I start with a totally clean slate? You have been very helpful Megan. I hope you can continue to help me with the desktop app and the deleted files!

     

     

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