Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
bewe's avatar
bewe
Explorer | Level 4
3 years ago

Hello, I have 5.75 GB available in my free Dropbox.

 

Even though it's almost empty, it shows me over 5GB of data. Where are these consumed?
I can't upload anymore because it says I only have 2GB and should upgrade the rest.

 

I deleted all shared files and the space occupied increased! Asked dropbox for help but they only give support for paid accounts. No argument to get in!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi bewe, I've merged you to this thread. Could you check the plan page to see where the quota is being used up?

  • bewe's avatar
    bewe
    Explorer | Level 4
    3 years ago

    Hey Jay, thanks for helping me.
    Although mostly all files have been deleted, even shared files and waste basket, it still shows more than 5 GB of data:

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi bewe, have you tried checking the main Dropbox page and calculating the size of the folders on your account, in case there are some large files there?

      • bewe's avatar
        bewe
        Explorer | Level 4
        3 years ago

        Yes, I did. There are only two folders left in my account, the file size is 4 MB.

    • EtiennevanDam's avatar
      EtiennevanDam
      Explorer | Level 4
      3 years ago

      Go to 

      https://www.dropbox.com/backups/PC

      On the top left corner you will see a very heavy folder called "DROPBOX BACKUP" that accumulates everything and is totally useless. Just delete it and you're done!

      • bewe's avatar
        bewe
        Explorer | Level 4
        3 years ago

        Problem solved. Thanks to all!

About Storage Space

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