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My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
So in my app, on my phone OR opening the website anywhere, my Dropbox says Iām way over in space, but I donāt have anything in my files. Iām not sure how to access the stuff that itās stored and I donāt know why/how it got stored there. I need to remove these things so I can use Dropbox again.. can anyone help me? If I could add pictures, I would. If what I said was unclear, let me know and Iāll try to further explain or maybe we can email.
I tried contacting support, and they couldnāt help because I have basic.
I tried contacting support, and they couldnāt help because I have basic.
Rich
Super User II
Super User II
Britkit97 wrote:
Dropbox says Iām way over in space, but I donāt have anything in my files.
Checked your Backups page?
- Says I donāt have any backups stored when I went to click on that page
- Megan
Dropbox Community Moderator
Hi Britkit97, I hope you're doing well!
Would you mind sending me a screenshot of your plan page, and what you see there?
I'm asking, since I'd love to have a visual of this.
Thanks a bunch!
Sure. What email? Or you may email me if you donāt want yours out here!
Itās [email removed as per Community Guidelines]
