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frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Storage space
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi Britkit97, I hope you're doing well! 

 

Would you mind sending me a screenshot of your plan page, and what you see there? 

 

I'm asking, since I'd love to have a visual of this. 

 

Thanks a bunch! 

Britkit97's avatar
Britkit97
Explorer | Level 3
1 year ago

Sure. What email? Or you may email me if you don’t want yours out here! 
It’s [email removed as per Community Guidelines]

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    You should be able to attach your screenshot back to me, by clicking the camera-like icon when replying back Britkit97.

     

    Can you give it a go, and let me know of the results? 

    • Britkit97's avatar
      Britkit97
      Explorer | Level 3
      1 year ago
      I don’t have the option to do that. I’m assuming it’s because I’m not on a computer.
      Any other suggestions on how I can share the screenshot?
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    HI ddco3, could you clarify what the issue is exactly? Are you trying to add that shared folder which is 716 GB onto your account which has a 2 GB limit?

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