Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey dlav2001 - sorry to jump in here, but you haven't mentioned our ticket number for your support interaction with our team. 

 

Also, the backups page is the place where your backups show since it's a separate section of your regular Dropbox account - you can navigate to that page by clicking on the dotted icon on the top right of your page when you navigate your account on our website and selecting the Backup option. 

 

You can have a look here for more information about this feature.

 

When it comes to backing up the subfolders of your Documents folder, could you send us a screenshot of where you're getting stuck exactly? 

ddco3's avatar
ddco3
New member | Level 2
2 years ago

Hi, I am having this issue. I've checked the suggested actions above but still can't find the problem. Appreciate the help.
 

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