Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
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dlav2001's avatar
dlav2001
Explorer | Level 3
2 years ago

 

 

Here is the screen shot.   I selected Documents, but cannot select or deselect subfolders. Within the documents folder. it just selects everything.

 

and here is the Ticket # u requested  

Ticket #23429950

 

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the screenshots, dlav2001!

 

So, is the app not allow you to click on the check box, to deselect the folders you don't want to have backed up?

 

Can you please quit the app and then re-open it and try again, to see if that helps?

  • dlav2001's avatar
    dlav2001
    Explorer | Level 3
    2 years ago
    That is correct,. I can select the main "Documents" folder" but once in the documents, I can ot deselect folders. That screenshot was from the Dropbox app on my laptop, so as you said to close the app and start again, I have powered off and on my laptop, does that count as closing the app. Same result when I power back on
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Britkit97, you can copy and paste your screenshot in your next reply, if you're not seeing the option to attach the screenshot. Otherwise, try using a desktop machine to attach it.

       

      dlav2001, it might not be possible to deselect subfolders when using the Dropbox Backup feature on your device. 

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