My account keeps saying it's full - but it isn't

Hi ngiglietto76, and sorry for jumping in. 

In the future, please avoid sharing your account credentials with anyone, especially on a public forum where everyone can see them. I’ve removed them from the thread, but just in case, I’d strongly recommend changing your password to make sure no one else can sign in to your Dropbox account.

Since we also can’t sign in to your account due to security reasons, we’ll need to gather more info on this.

Can you please take a screenshot of what you see here and here, so that I can have a look for you?

Hello, here are the photos you asked for, I await an answer? Thanks

Hi dlsmith2827, welcome to our Community! 

Is it possible that you have taken a look at what elsar suggested here? If not, can you give it a go?

I'll be waiting for updates!

I don't see any active backups on my end. Here are what those screens look like. I have about 22mb of files in my dropbox now. Nothing else. No backups no shared folders, no deleted files. I've gotten rid of everything. 

Thanks for the screenshot, dlsmith2827.

Can we reach out to you via email, so we can look into this internally?

Hi dlsmith2827, I just sent you an email! 

I'll see you there. Cheers!

Hey dlsmith2827!

I checked your ticket and I can see your response. The agent who’s handling your case will reply back to you as soon as possible with more updates. 

Cheers.

I created account some years ago, when I received 16GB as a promotion. Since this time I use Dropbox as my private storage. Some time ago I got the message, that my DB account is full - used 27Gb of allowed 16Gb. 

I don't have even 16GB, not saying about 27. I deleted a lot of old staff, but have the same message - you use 27Gb instead of allowed 16 and invitation to buy new plan.

if anybody met this before?