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My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned out all deleted items, but it makes no difference. I have been unable to contact any sort of support through the website, so am hoping someone might know how to fix this. Thanks.
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Ho risolto, usano il link di Jay. Avevo un doppio back up
My account has one shared folder with a size of 329 megabytes, there are no other files. Situation – "the storage is filled with 27 GB". This is the first time this has happened in ten years since 2012. Maybe someone has come across or knows what can be done. All synchronizations are disabled (photo, video, etc.).
- Mark
Super User II
Have you set up Backups?
Thank you so much! In fact, I have never encountered such a problem. This copy is a random.
I have Dropbox basic plan, and yesterday my storage limit was 3,4 GB, with 2,4 GB occupied. Without adding any document and not sharing any folder, suddenly Dropbox said that I overpassed my limit for 200 MB, so I sent a few recommendations to earn extra-space. Two friends accepted them and I was given 1 GB more, but then Dropbox said that I am using 4,46 GB of 4,25 GB. It doesn`t make any sense. What can I do?
- Rich
julmarand wrote:
... Dropbox said that I overpassed my limit ... then Dropbox said that I am using 4,46 GB of 4,25 GB. It doesn`t make any sense.
Do you have the Backup feature enabled? Check your Backups page.
Yes, I didn´t check that. Thank you very much.
My dropbox account is saying its full and yet its when i open dropbox its empty.
Have tried every way to contact Dropbox. What a waste of time they are.
- Megan
Dropbox Community Moderator
Hi Mike673260, welcome to our Community!
I've merged your post under a similar thread, where others have expressed the same inquiry.
Can you check some of the troubleshooting steps mentioned throughout this thread, and any causes that might be the root of the space issue you mentioned?
Keep me posted, and let me know what you've tried!
Thank you for reply to my message. I believe i have tried everything possible.
