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frot
4 years agoNew member | Level 2
My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned out all deleted items, but it makes no difference. I have been unable to contact any sort of support through the website, so am hoping someone might know how to fix this. Thanks.
364 Replies
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- Mark3 years ago
Super User II
Have you accidentally set up Dropbox backups?
- Kettari3 years agoNew member | Level 2
Thank you, Mark! it helps.
don't know, how it happened. Now everything is ok!
- carijo3 years agoNew member | Level 2
I have deleted almost everything from my Dropbox and before I delete Dropbox completely, please help. After all the deletions I am still getting the same message stating I have used 113% of my free storage. Please help me find a solution without upgrading. I really don't need that much space. Thank you!
- Megan3 years ago
Dropbox Community Moderator
Hi carijo, how are you today?
I merged your post under this thread, since others had expressed the same inquiry, and I want to keep everything at the same place.
Feel free to have a look at what others have suggested, and all the troubleshooting steps mentioned, and let me know if you have any questions.
Thank you!
- dsellers3 years agoNew member | Level 2
Hi, I get the "dropbox is full" message on my computer and when logged in online to dropbox (free account). I guess I was near the full amount, but I've deleted files down to about 50 megabytes. I also cleared dropbox trash (online), I have no shared files. Any ideas on how I can use dropbox again, and have it sync files? This has happened before, and when I deleted files, everything was fine. Is this maybe a new policy now, when you reach near full, your account is locked until upgrade?
- schroedernj3 years agoNew member | Level 2
it says my dropbox is full but i have deleted everything, please advise or take a look
- Megan3 years ago
Dropbox Community Moderator
Hi dsellers & schroedernj, welcome to our Community!
Since others have asked the same question, and faced what you're facing now; I have combined your post into this thread, in order to put everything in one place.
Please feel free to review the previous suggestions made by others, as well as all of the above-mentioned troubleshooting steps, and let me know if you have any questions.
Thank you!
- LC Moerdijk3 years agoExplorer | Level 4My documents count up to 157mb. Dropbox says I have used more than 2gb. Something is wrong.. No big shared files or folders; free account: what is wrong here?
- Mark3 years ago
Super User II
Have you set up Backups? www.dropbox.com/backups ?
- LC Moerdijk3 years agoExplorer | Level 4No back-ups to my knowledge, it's crazy really.. I'll check!
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