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sarah777's avatar
sarah777
New member | Level 2
7 months ago
Solved

My account stopped syncing, but it seems I'm using 187GB out of the 2GB.

Hi, why is do I keep getting emails/notifications that I'm out of space and Dropbox has stopped syncing and I Must upgrade when I clearly am not out of space?  (Using 187.32 GB of 2 GB space on the b...
Dropbox Basic
Storage space
upgrades
  • sarah777's avatar
    sarah777
    7 months ago

    Hi my sincere apologies, I completely misread that, you are correct its 187GB NOT 1.87, wow big miss on my part- and yes I had downgraded... so it all makes sense now and I'll have to upgrade it seems.  Thank you!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey sarah777​, welcome to our Community!

If you're seeing that you use 187GB out of 2GB, then I understand that you're on Dropbox Basic (free). In that case, we would expect syncing to pause.

Just to be sure, can you check your account's plan page and let me know what you're seeing there? Essentially, this way you can check what's taking up space.

Could it possibly be a shared folder, or a Backup taking up space? 

Let me know, and we'll take it from there!

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