Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

Kevin O's avatar
Kevin O
New member | Level 2
24 days ago

My Dropbox account is empty, but it says I'm over the storage limit.

Folks,

I keep getting a message that I'm over my account limit. However, when I go to the account, there's no files or folders to be seen. Not sure what to do at this point. Has anyone else dealt with this issue? Thanks

Kevin O

Storage space

3 Replies

Sort By
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    24 days ago

    HI there Kevin O - sorry to hear about this.

    Can you have a look at your plan tab and let us know what's reported there in regards to your quota?

    Thanks!

  • Kevin O's avatar
    Kevin O
    New member | Level 2
    24 days ago

    Hi Walter,

    It's a basic 2 GB plan. Interestingly, it says 0 Regular files but 2.5 GB Backup. I don't know where to find the Backup file. If you could instruct me on that I can delete it.

    Thanks,

    Kevin

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions