Forum Discussion

Kevin O's avatar
Kevin O
New member | Level 2
9 months ago

My Dropbox account is empty, but it says I'm over the storage limit.

Folks,

I keep getting a message that I'm over my account limit. However, when I go to the account, there's no files or folders to be seen. Not sure what to do at this point. Has anyone else dealt with this issue? Thanks

Kevin O

Storage space

3 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    HI there Kevin O - sorry to hear about this.

    Can you have a look at your plan tab and let us know what's reported there in regards to your quota?

    Thanks!

  • Kevin O's avatar
    Kevin O
    New member | Level 2
    9 months ago

    Hi Walter,

    It's a basic 2 GB plan. Interestingly, it says 0 Regular files but 2.5 GB Backup. I don't know where to find the Backup file. If you could instruct me on that I can delete it.

    Thanks,

    Kevin

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